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Angry Customers: How Not To Respond…
A recent New York Times article lays out exactly how companies should not respond to negative reviews online. In short, don’t sue people who don’t like your services. The article details how Justin Kurtz, a Michigan resident, had his car towed from his apartment complex even though he had a valid parking permit. The error […]
Recession Kills America’s Oldest Business: King George II Inn Closes…
I’ve just read one of the sadder new stories of late. The King George II Inn in Bristol, PA, the oldest operating businesses in the US, just closed. To give some sense of history, the King George II has apparently been serving food for over 329 years. George Washington is supposed to have eaten at […]
My Open Letter To Yelp: Yelp’s Response…
My Open Letter To Yelp
I recently had a horrible experience with Yelp’s overly aggressive sales team. Because of that, I recently sent the following letter to Yelp’s CEO which I will share here: May 21, 2010 Jeremy Stoppelman Yelp 706 Mission St San Francisco, California 94103 Dear Mr. Stoppleman, Since Yelp doesn’t allow comments on the official CEO blog […]
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